Refund Policy

At Shiva Techno Hub, we are committed to delivering quality IT services and solutions. If you are not completely satisfied with our work, please review our refund policy outlined below.

1. General Policy

All refund requests must be submitted in writing to info@shivatechnohub.com within 7 days of the initial complaint. Refunds are only issued after a full evaluation of the request and mutual agreement.

2. Refund Eligibility

a. Software & Web Development Services

• Before Project Start: Full refund if the work hasn't started.
• Up to 50% Completion: Partial refund, depending on the work completed and costs incurred.
• After 50% Completion: No refund, but service credits may be offered in select cases.

b. Subscription-Based Services (e.g., Maintenance, Hosting)

• Monthly: No refunds for previous months. You may cancel future billing anytime.
• Annually: Prorated refunds available if cancellation is within the first 30 days.

c. Consulting Services

• No refunds once a session is delivered unless non-delivery is our fault.

3. Non-Refundable Items

• Domain name registrations
• Third-party software or plugin purchases
• Milestone-delivered tasks
• Emergency or rush service fees

4. Cancellation Policy

Clients may cancel a project at any time by submitting a written request. Charges will apply for work completed up to the cancellation date.

5. Refund Processing Time

Approved refunds are processed within 7–10 business days to the original payment method.

6. Dispute Resolution

If you are not satisfied with our resolution, you may escalate the matter to our senior support team at info@shivatechnohub.com. We strive to resolve all disputes amicably.

Thank you for choosing Shiva Techno Hub.